1. Who We Are and What This Policy Covers
doctoright.com (the “Site”, “we”, “us”, or “our”) is owned and operated by Smilepad Hygiene India Private Limited (in the process of being renamed to Nibhana Consumer Private Limited), a company incorporated in India with its registered office at [Registered Office Address], Pune, Maharashtra, India (the “Company”). The Company is the “data controller” (or “data fiduciary” under Indian law) of personal information processed through the Site.
We are an export-focused business-to-business (B2B) supplier of hygiene, personal care, and consumer products. We serve buyers, importers, distributors, and trade partners in every country and territory worldwide. This Policy is written to apply globally: wherever you are located, it describes how we collect, use, disclose, protect, and retain your personal information, and the rights available to you.
This Policy applies when you:

• visit or browse doctoright.com or any subdomain or successor domain we operate;
• submit an enquiry, Request for Quotation (RFQ), sample request, or contact form;
• subscribe to our newsletter, catalogues, or product updates;
• communicate with us by email, telephone, or messaging services (including the WhatsApp Business chat widget on the Site);
• create an account or customer portal login, if and when we offer one; or
• interact with our advertising or our pages on third-party platforms, to the extent we receive data from those interactions.

This Policy does not apply to information you provide directly to third-party platforms (trade marketplaces, social media networks, payment providers, or messaging apps) under their own privacy policies, even where we maintain a presence there.

If there is a conflict between this Policy and a mandatory requirement of the data protection law of your country, the mandatory requirement of your local law prevails to the extent of the conflict.

1. Who We Are

doctoright.com ("Site") is operated by Smilepad Hygiene India Private Limited (being renamed to Nibhana Consumer Private Limited), incorporated in India, registered office: Sr. No. 4,6, Flat No. 104, Building-E Rising Landscapes, Pune, Maharashtra 411060 ("we", "us", "our"). We are a B2B export supplier of hygiene, personal care, and consumer products serving trade buyers worldwide.

This Policy applies to all interactions with the Site, including enquiries, RFQ submissions, newsletter sign-ups, and communications via email, telephone, or WhatsApp. Use of the Site constitutes acceptance of this Policy.

 

2. Information We Collect

We collect only what we need to operate our business:

• Business contact details: name, job title, company, country, email, and phone/WhatsApp number.
• Enquiry and order details: products, quantities, specifications, and trade terms you provide.
• Communications: records of correspondence by any channel.
• Marketing preferences: email and subscription choices for opt-in communications.
• Automatically collected data: IP address (approximate location), browser/device type, pages visited, and session data via cookies and analytics tools.

 

We do not collect sensitive personal data (health, biometric, government ID, etc.). Do not submit such information. We do not knowingly collect data from persons under 18.

 

3. How We Use Your Information

We use personal information to:

• Respond to enquiries, RFQs, and sample requests.
• Process, fulfil, and coordinate export orders with logistics, freight, customs, banking, and inspection partners.
• Send product updates, catalogues, and newsletters to opted-in contacts.
• Operate, maintain, and improve the Site.
• Measure advertising performance and build audiences for campaigns.
• Comply with Indian and international legal, tax, customs, sanctions, and export-control obligations.
• Detect and prevent fraud, security incidents, and misuse.

 

We do not use your data to train AI or machine-learning models, and we do not engage in automated decision-making with legal effect on you.

 

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers (hosting, CRM, analytics, advertising, IT security) under confidentiality contracts.
• Trade and fulfilment partners (logistics, freight, customs, inspection, insurance, banking) as needed to process or fulfil an order.
• Group affiliates within the Nibhana group, for the purposes in this Policy.
• Professional advisers (auditors, legal counsel, insurers).
• Government or regulatory authorities, where required by law or legal process; we disclose only the minimum required.
• A successor entity in any merger, acquisition, or business transfer, subject to equivalent data protections.

• trade marketplaces, directories, and lead platforms where you have expressed interest in our products;
• logistics, freight, inspection, and banking partners in connection with an order;
• publicly available business sources (for example, company registries and trade databases) used to verify business counterparties; and
• analytics and advertising partners (such as Google and Meta), in aggregate or pseudonymous form, about how our campaigns perform.

5. Cookies and Tracking

We use strictly necessary cookies (always active), functional cookies, analytics cookies (e.g. Google Analytics), and advertising/retargeting cookies (e.g. Meta Pixel). Non-essential cookies require your consent in jurisdictions that mandate it.

 

You may manage preferences via the Cookie Settings link on the Site, your browser controls, or opt-out links in the footer. We honour the Global Privacy Control (GPC) signal where legally required.

 

6. International Transfers

Your data may be transferred to and stored in India, the United States, the EU, or other countries where our service providers operate. We apply appropriate transfer safeguards including standard contractual clauses, adequacy decisions, and other legally recognised mechanisms.

 

7. Retention

• Enquiries not resulting in a transaction: up to 24 months from last contact.
• Customer and transaction records: duration of relationship plus up to 8 years as required by Indian tax, customs, and companies law.
• Marketing data: until you unsubscribe or consent lapses.
• Security logs: shorter rolling periods proportionate to security needs.

 

When data is no longer needed, we securely delete or anonymise it.

 

8. Security

We apply administrative, technical, and physical safeguards including HTTPS/TLS encryption in transit, access controls, and vendor due-diligence. No transmission or storage method is completely secure. We will notify you and/or relevant authorities of a material breach as required by applicable law.

 

9. Your Privacy Rights

Subject to applicable law, you may request access, correction, deletion, portability, restriction, or objection. You may withdraw consent at any time for consent-based processing. We respond within 30 days or any shorter period required by your jurisdiction.

 

Key jurisdiction notes:

• India (DPDPA 2023): summary of data, correction, erasure, withdrawal of consent, grievance redressal, and nomination rights.
• EU/EEA/UK (GDPR/UK GDPR): full GDPR rights including portability and objection; complain to your local supervisory authority.
• US states (CCPA, VCDPA, etc.): know, correct, delete, port, opt out of targeted advertising and "sharing"; no discrimination for exercising rights.
• Brazil (LGPD), Canada (PIPEDA/Law 25), Africa, APAC, Middle East, Latin America: we honour the access, correction, deletion, and consent rights conferred by your national law and will additionally comply with any mandatory local requirements.

 

To exercise any right, contact us as described in Section 11. We may verify your identity before acting. We will not deny service or treat you differently for exercising your rights. If you are dissatisfied, you may complain to your national data protection authority.

 

10. Third-Party Links

The Site may link to third-party platforms (trade directories, social media, payment providers, logistics portals). We are not responsible for their privacy practices. Review their policies before submitting personal information.

 

11. Changes to This Policy

We may update this Policy to reflect changes in our practices, technology, law, or corporate structure (including our planned renaming to Nibhana Consumer Private Limited). The "Effective" date above shows when it was last revised. Material changes will be posted on the Site; where required, we will notify you directly or seek fresh consent.

 

12. Contact / Grievance Officer

For any question, request, or complaint — including DPDPA grievances and requests to exercise the rights in Section 9:

 

Grievance Officer / Privacy Contact

doctoright.com — Smilepad Hygiene India Private Limited

Email: exports@doctoright.com

Address: Sr. No. 4,6, Flat No. 104, Building-E Rising Landscapes, Pune, Maharashtra 411060, India

 

Please include your name, email address, country, and a description of your request. We may require identity verification. We aim to acknowledge within 7 business days and resolve within 30 days, or the shorter period your law requires.

 

DISCLAIMER

This Policy is provided for informational purposes. Nothing in this Policy creates any enforceable rights beyond those required by applicable mandatory law. We reserve the right to process personal information to the fullest extent permitted by law and to amend this Policy without prior notice, subject only to the posting of an updated version on the Site. Continued use of the Site after an update constitutes acceptance of the revised Policy. To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your reliance on this Policy or from any interruption, delay, or failure in the operation of the Site.